Terms of service

Scope of service

The work we will carry out, the pests covered and the price are set out in the written quotation issued after inspection. Nothing outside that written scope is included unless separately agreed in writing.

Access and preparation

You agree to provide safe access to the areas to be treated and to complete any preparation listed in the quotation (clearing surfaces, laundering bedding, moving furniture). Where preparation has not been done, treatment may be postponed and a revisit charge may apply.

Safety instructions

You agree to follow the re-entry and ventilation instructions given by the technician and recorded on the service report. We are not liable for consequences arising from those instructions not being followed.

Warranty

Where a warranty period is stated on the quotation, we will re-treat within that period at no charge if the covered pest returns, provided the preparation and prevention advice in the report has been followed and the site has not been structurally altered in a way that reintroduces the problem.

What is not covered

Re-infestation caused by an untreated adjoining property, new goods or furniture brought onto the site, structural defects that were reported to you and not repaired, or any pest not named in the quotation.

Payment

Payment terms are stated on the quotation or invoice. Applicable GST is charged in addition at the prevailing rate.

Cancellation

Scheduled visits may be rescheduled without charge with at least 24 hours' notice.

Liability

We carry insurance appropriate to the service. Our liability is limited to the value of the service supplied, except where liability cannot be limited by law.

Governing law

These terms are governed by the laws of India, and the courts of Goa have jurisdiction.